Last Updated: 30 August 2026

At Rex Pharmaceuticals 24/7, we understand that reliable delivery is an important part of a positive customer experience. Our goal is to process every eligible order promptly, package it securely, and provide clear communication throughout the shipping process.

We work to make our shipping process simple, transparent and dependable, while recognising that delivery times can sometimes be affected by circumstances outside our control.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are prepared for dispatch within 1–3 business days. Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive confirmation and tracking information where tracking is available.

2. Delivery Times

Estimated delivery times vary depending on the destination and shipping service selected.

Typical delivery estimates:

• United Kingdom: 2–5 business days
• United States: 3–7 business days
• Canada: 3–7 business days
• Europe: 3–8 business days
• Australia: 4–10 business days
• Other destinations: 5–14 business days

These timeframes are estimates and not guaranteed delivery dates.

Carrier delays, customs procedures, weather, public holidays and other unforeseen circumstances may occasionally affect delivery.

3. Secure Packaging

Every order is carefully prepared for transportation before dispatch. We use appropriate packaging designed to help protect the contents during normal handling and transit.

We take reasonable steps to ensure that orders leave our facility in suitable condition.

4. Tracking Your Order

Where a tracked shipping service is used, tracking details will be provided after dispatch.

Please allow some time for the carrier’s tracking system to update after the parcel has entered their network.

If your tracking information has not changed for an extended period, please contact our customer service team so we can help review the shipment.

5. International Shipping

International customers are responsible for understanding and complying with the applicable laws, regulations and import requirements of their destination country before placing an order.

Customs authorities may inspect, delay, restrict or refuse shipments. We cannot guarantee customs clearance or delivery into a particular country.

Any applicable customs duties, taxes, import fees or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify your:

• Full name
• Street address
• City
• State or region
• Postal/ZIP code
• Telephone number where required

If you discover an error, contact us immediately. We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

7. Delayed or Lost Shipments

Although we work with established delivery services, once a parcel has been handed to the carrier, delays can occur that are outside our direct control.

If your shipment appears unusually delayed or lost, please contact us. Where applicable, we will work with the carrier to investigate the shipment and provide you with the available information.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

To help us investigate the matter, we may request photographs of the external packaging, shipping label and damaged contents.

Each case will be reviewed individually and handled in accordance with our applicable policies and consumer protection requirements.

9. Undeliverable or Returned Packages

A shipment may be returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package or destination restrictions.

If a package is returned to us, we will contact the customer regarding the available options. Additional shipping charges may apply where a new shipment is requested due to information or circumstances attributable to the customer.

10. Shipping Restrictions

We reserve the right to decline or cancel an order where shipment to the requested destination is prohibited, restricted or otherwise not permitted under applicable laws, regulations, carrier requirements or our internal compliance procedures.

Where an eligible order is cancelled before dispatch, any applicable refund will be handled according to our Refund & Returns Policy.

11. Our Commitment to Customers

We believe good shipping service is built on communication, transparency and responsible fulfilment.

Our commitment is to:

✓ Process eligible orders promptly
✓ Package orders carefully
✓ Provide tracking when available
✓ Communicate important shipping updates
✓ Be transparent about estimated delivery times
✓ Respect applicable shipping and import requirements

We do not promise delivery times that we cannot reasonably guarantee. Our priority is to provide customers with accurate information and dependable service from order processing through delivery.

12. Contact Us

If you have questions about shipping, tracking or delivery, please contact our customer service team through the Contact Us page on the Rex Pharmaceuticals 24/7 website.

Rex Pharmaceuticals 24/7
Shipping & Delivery Team